Conditions says field is missing but it is not

  • interpon
    Asked on November 20, 2017 at 5:54 PM

    Hi, I'm having trouble creating a Show/Hide condition.

    undefined Screenshot 10It says that "Gray (disabled) fields cannot be used as a condition trigger point". When I click save, there's an error message in red saying that the field is missing/deleted. 

    But the field I've chosen is neither disabled nor deleted.

    This is an existing form and we haven't made any changes for a while. I'm not sure what's happened.

    undefined Screenshot 10undefined Screenshot 10


    Jotform Thread 1303474 Screenshot
  • Jan
    Replied on November 20, 2017 at 8:47 PM

    You can just ignore that pop-up. It is just a notification or a reminder that you cannot use a disabled field as the trigger point. Upon checking, I can see that the "Country" field is not greyed out.

    To fix the issue, you need to remove the option 1, option 2 and option 3 in the Options box. You can do that in the Dropdown Properties. Just change the "Predefined Options" to "None" and then remove the Options. After that, put the "Predefined Options" back to "Countries".

    1511228711dropdown Screenshot 10

    Here's the result:

    151122869911 21 1dz81 Screenshot 21

    Hope that helps. Thank you.