Why am I not receiving payments?

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    vividi79
    Asked on November 21, 2017 at 01:08 AM

    I received an e-mail asking me to upgrade my subscription because I couldn't accept more than 10 paid form submissions. I upgraded it already, but I have not received the pending payments from the rest of the forms. I checked my paypal account and the funds are not there.

  • Profile Image
    Nik_C
    Answered on November 21, 2017 at 04:16 AM

    If the account was disabled due to over limit because of payment submissions, then I'm afraid that those payments weren't made, especially if you don't see them in PayPal.

    Also, there is a possibility that the payment submissions ended as Incomplete payments, you can check all about that here: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you have any further questions.

    Thank you!