- rollbackskatingAsked on September 15, 2012 at 12:49 PM
I seem to have 2 issues.
1. some of the fields are displaying on top of each other. i.e when i select 'do you have membership' the 'enter your membership number' is stacked / overlayed on to my first field.
2. some of the conditions i have set i.e. when i select the "do you have gold membership" option does not seem to work
- also, it seems that i need to select 'no' from thr drop down menu, before the 'yes' condition will work
Your help would be appreciated.
- JotForm SupportDeygusAnswered on September 15, 2012 at 03:33 PM
Hi, for the overlapping text please see this thread for some css injection on how to fix that was suggested to someone else who was experiencing the same problem previously: http://www.jotform.com/answers/50421-Fields-overlapping-in-Chrome.
Also, I see that the form that was originally associated with this thread was deleted and I only see one form available in your account currently, is that the form you wish to add these to or could you please provide the url if you are creating a new form for this? Thanks!
As for the conditional logic giving you problems please refer to our Conditional Logic Guide to ensure that you have input it correctly.
- rollbackskatingAnswered on September 15, 2012 at 03:48 PM
Wow! Thanks very much. That seems to have worked.
Yes the form form on my account is the one I'm struggling with. I edited the form to check my conditions. I'll have another look at my conditional logic to find out if its me doing GIGO....
- JotForm SupportDeygusAnswered on September 15, 2012 at 05:52 PM
No problem, you are very welcome and I am very happy that this helped resolved your issue. 8o)
If you need more help or have other questions with anything else feel free let us know!
- rollbackskatingAnswered on September 16, 2012 at 12:28 PM
I still seem to be having difficulties getting my conditions to work.
The first relates to my subscription field- I have set it to show when 'would you like gold membership' is selected as 'yes'. It does not appear. (I would like the subscription field to appear when the applicant selects 'yes' to the question 'would you like gold membership')
I have set the same conditions for the 'sign up/ login' field to show when 'do you have gold membership' is set to 'yes'. (I would like the 'signup / login' field to appear when the applicant selects 'yes' to 'do you have gold membership' AND whichever button is selected for 'would you like gold membership'
The other conditions that do not appear to function concern the date of birth field. I have set conditions for this field if a date of birth is chosen where the applicant is below 16 years old. This does appear to work either. (I would like fields to appear if the applicant inputs their date of birth being younger than 16yrs old)
Once again, your help would be appreciated. The problem relates to the one form I have on my account.
- jeanettebmzAnswered on September 16, 2012 at 03:19 PM
Can you please tell me what is the FORM ID or name, so I can make a clone and try to find the solution for the conditional logic problem?
- JotForm SupportjonathanAnswered on September 16, 2012 at 03:45 PM
Hi, since you only have one form so far on this account, I was able to test it.
On initial try, I could not reproduce the issue you described about the conditions not working as intended... see screen below(this is on initial try only)
As for the date condition, please try using a proper label for the field with 'Click to edit' only as name. When you look for it in the condition wizard, this appears as 3 dots only (...). The logic seems to be conflicting since there are more than 1 field with labels as (...).
Please update us if this is still not resolve.
- rollbackskatingAnswered on September 16, 2012 at 04:27 PM
It is when the 'no' option is selected which brings up another field-> 'would you like gold membership', my condition should then show the subscription field AND the 'sign up / login' tab. For some reason it doesn't.
I will adjust my labels, but basically what conditions need to be in place to show a field if dates below a certain year (i.e below 16yrs) are selected?
- JotForm SupportidarktechAnswered on September 16, 2012 at 09:32 PM
You mean to say this?
When you select "yes" or "no" on the field "Would you like Gold Membership"?, the two fields shows (the member number and password field). Is this correct?
For the age condition, please do not use Birth Date Picker tool, this can't be used in conditional logic currently. I believed there's a known bug for this tool and it has already been addressed to our developers. However, using DateTime tool should solve the problem.
Just update us if problem with conditions still persist. Thanks!
- rollbackskatingAnswered on September 17, 2012 at 03:25 AM
This is correct, but when you select 'yes' the 'subscription' field AND the 'sign up' field should appear. If you select 'no' only the two fields above AND the 'sign up' field should appear.
In other words, the applicant is given the opportunity to apply for gold membership by subscription if they select the 'yes' field.
If they were to select 'no' they can just proceed as normal without needing to subscribe (i.e the 'subscription' field will not show.)
I will try the dateTime tool for my age condition.
- JotForm SupportidarktechAnswered on September 17, 2012 at 05:00 AM
Sorry for the delay, it took me an hour to learn your form conditions. I'm pretty sure there's a conflict with your conditions that's why it's not working properly. To be honest I still dont get it so what I did is I've cloned your form, deleted the unrelated fields (so we can focus on the sign up and subscription fields) and recreated your forms conditions. You can check and clone this form to http://www.jotform.me/form/22602205375445? to figure out what conditions are needed.
Also, just want to inform you ahead about the page break tool. Since your subscription field is on the last page of the form, it can't be displayed on the first page when condition is met. Hope this clarifies a bit. Thanks!
- rollbackskatingAnswered on September 17, 2012 at 08:14 AM
I have changed the 'date of birth' field to the 'dateTime' picker and removed the page breaks.
The form now works perfectly. Thanks.
To get the form to work I had to remove the page breaks, but is there a way to incorporate the page breaks or similar, so that the form is not as long/cumbersome to the viewer??
- JotForm SupportEduardoMendezAnswered on September 17, 2012 at 05:12 PM
I have taken quite some time to understand the logic and all the work done on the form and tested a number of different options. It seems to me that the best way to make the form easier for the Customer to view and also to modify in the future would be to break the form into different forms (registration form / application form / payment gateway form). Unfortunately, there are conflicts whenever using conditional logic and fields used to collapse or to divide the pages. We apologize for this inconvenience.
I also wanted to point out that our forms don't offer built in login capabilities as the ones that you have used on your form.