What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My folders have dissappeared

    Asked by jonathanmassey on September 15, 2012 at 01:16 PM

    Help, my folders have dissappeared!! I see from the form that you can restore them.... please as soon as you can?

     

    Many thanks.

     

    PS this is the second time this has happened in the last 3 months or so.  Is this a bug and can it be fixed?

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    JotForm Founder

    Answered by aytekin on September 15, 2012 at 02:07 PM

    Sorry about that. This can usually happen when there is an interruption while a change in form folders are getting saved. We have actually been developing a new my forms page for the last 3 months, and we are about to release it. The folder system is much better and it should have the same kind of problems. We hope to be able to release in a couple of weeks.

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    Answered by jonathanmassey on September 15, 2012 at 04:00 PM

    Thank you for your answer but can you restore my folders please?!

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    JotForm Support

    Answered by jonathan on September 15, 2012 at 06:09 PM

    @ jonathanmassey

    Hi, we apologize for this for happening. But unfortunatelly, there is currently no means to restore a lost folder yet. They needed to be created again manually.

    You can make use of the My Forms sorting feature to organized the forms, and speed up a bit where you intend to place the folders to group the forms.

    Please inform us if you require further assistance.

    Thanks.