My folders have dissappeared

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    Asked on September 15, 2012 at 01:16 PM

    Help, my folders have dissappeared!! I see from the form that you can restore them.... please as soon as you can?


    Many thanks.


    PS this is the second time this has happened in the last 3 months or so.  Is this a bug and can it be fixed?

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    Answered on September 15, 2012 at 02:07 PM

    Sorry about that. This can usually happen when there is an interruption while a change in form folders are getting saved. We have actually been developing a new my forms page for the last 3 months, and we are about to release it. The folder system is much better and it should have the same kind of problems. We hope to be able to release in a couple of weeks.

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    Answered on September 15, 2012 at 04:00 PM

    Thank you for your answer but can you restore my folders please?!

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    Answered on September 15, 2012 at 06:09 PM

    @ jonathanmassey

    Hi, we apologize for this for happening. But unfortunatelly, there is currently no means to restore a lost folder yet. They needed to be created again manually.

    You can make use of the My Forms sorting feature to organized the forms, and speed up a bit where you intend to place the folders to group the forms.

    Please inform us if you require further assistance.