Why I'm not receiving submission emails?

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    PrestigeInternational
    Asked on November 21, 2017 at 03:48 AM

    In actual field testing, How come I didn't receive any information from my responder in my email? Can you teach me step by step? I think, I mess up my notification settings. Thanks!



    This is a re-post of a comment on How to Edit the Email Template for Notifications and Autoresponders

  • Profile Image
    Nik_C
    Answered on November 21, 2017 at 05:56 AM

    I don't see any submission on your account.

    This form: http://www.jotform.me/form/73237732810454 is set to send notifications to these emails:

    1511261369Screen Shot 2017-11-21 at 11.5

    And this form: http://www.jotform.me/form/73237735410453 doesn't have any notifiers (or fields in it.

    But when I checked your first form, I noticed that there is no submit button there, so your form is not actually submitted at all.

    1511261555Screen Shot 2017-11-21 at 11.5

    You should have it in your form in order for your users to be able to submit the data.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    PrestigeInternational
    Answered on November 22, 2017 at 11:43 AM
    ahh ic. ok copy. so can you teach me on how data's will be forwarded
    directly to my email accnt?
    ...
  • Profile Image
    PrestigeInternational
    Answered on November 22, 2017 at 11:43 AM
    ok it works already. Thank you so much!
    ...
  • Profile Image
    PrestigeInternational
    Answered on November 22, 2017 at 11:43 AM
    but how about after they submitted their info a link will be automatically
    send to their emails. can you teach me? thanks!
    ...
  • Profile Image
    John_Benson
    Answered on November 22, 2017 at 12:30 PM

    I believe you're referring to the autoresponder email. If yes, please follow this guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    I also recommend checking this guide to get familiarize with our Form Builder: https://www.jotform.com/help/2-How-to-Create-Your-First-Web-Form

    Let us know if you have any questions. Thank you.