Why I'm not receiving submission emails?

  • PrestigeInternational
    Asked on November 21, 2017 at 3:48 AM

    In actual field testing, How come I didn't receive any information from my responder in my email? Can you teach me step by step? I think, I mess up my notification settings. Thanks!

  • Nik_C
    Replied on November 21, 2017 at 5:56 AM

    I don't see any submission on your account.

    This form: http://www.jotform.me/form/73237732810454 is set to send notifications to these emails:

    1511261369Screen Shot 2017 11 21 at 11 Screenshot 10

    And this form: http://www.jotform.me/form/73237735410453 doesn't have any notifiers (or fields in it.

    But when I checked your first form, I noticed that there is no submit button there, so your form is not actually submitted at all.

    1511261555Screen Shot 2017 11 21 at 11 Screenshot 21

    You should have it in your form in order for your users to be able to submit the data.

    Let us know if you have any further questions.

    Thank you!

  • PrestigeInternational
    Replied on November 22, 2017 at 11:43 AM
    ahh ic. ok copy. so can you teach me on how data's will be forwarded
    directly to my email accnt?
    ...
  • PrestigeInternational
    Replied on November 22, 2017 at 11:43 AM
    ok it works already. Thank you so much!
    ...
  • PrestigeInternational
    Replied on November 22, 2017 at 11:43 AM
    but how about after they submitted their info a link will be automatically
    send to their emails. can you teach me? thanks!
    ...
  • John_Benson
    Replied on November 22, 2017 at 12:30 PM

    I believe you're referring to the autoresponder email. If yes, please follow this guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    I also recommend checking this guide to get familiarize with our Form Builder: https://www.jotform.com/help/2-How-to-Create-Your-First-Web-Form

    Let us know if you have any questions. Thank you.