Account suspended: request movement of forms

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    Asked on November 21, 2017 at 06:30 AM

    The following 3 forms are developed using user id: NOELD. Currently the said user id is locked and login is not allowed with reason "Login Failed - AUTOSUSPENDED"


    Request your assistance to remove the lock for user id "noeld". The email id is


    Incase the user id unlocking will take time, please move these forms to my login id.


    Kindly treat this as urgent. 

  • Profile Image
    Answered on November 21, 2017 at 09:23 AM

    The account was suspended because form 73191439029459 "Clone of password reset request" and form 73122685129457 "password reset request" are both collecting usernames. 

    According to our terms of use, this is forbidden.

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    To resolve this issue you must agree to delete these two forms. Please confirm that you understand and agree. Then we will reactivate your account so that you can log in and delete the forms.