- jdridgewaysAsked on November 21, 2017 at 09:21 AM
A member had difficulty filling out the form, so I tried to fill it out for her. When I was finished, it said she was already registered. When I did a search, it said there was no one there. This has happened with a couple of other people. I looked in the incompleted transactions and their names are not included. How do I correct their registration? Ie. Cherrie Pierson and Mary Harris
- JotForm SupportaubreybourkeAnswered on November 21, 2017 at 11:28 AM
The reason for this is because in your form settings you have enabled the unique submission option.
Turn it off to allow multiple submissions from the one user.
- Jenna RidgewayAnswered on November 21, 2017 at 11:34 AM
I don't want to allow multiple submissions, I just want to find the ones that are having problems. I did a search for Cherrie Pierson and Mary Harris and couldn't find them thru the "search" method, however when I tried to resubmit, it said they were already submitted
- JotForm SupportaubreybourkeAnswered on November 21, 2017 at 12:51 PM
What error message are you getting? If you see this:
Then its because you have unique submissions enabled. You have a loose check ( cookies only ) setting enabled. It works by saving a cookie to your computer. Not by counting your submission data.
If you empty your browsers cookies it will work again for one submission. Or you can turn it off permanently.