If I receive more submissions than are allowed by the basic plan, will those be lost?

  • Profile Image
    Asked on September 15, 2012 at 04:37 PM

    If I'm using the basic plan which allows for 10 sercure form submissions per month, what happens if I get 11? Do I lose that 11th submission or do I have the option to pay for the Premium Plan in order to receive it. Thanks for your help...

  • Profile Image
    Answered on September 15, 2012 at 06:07 PM

    Unfortunately, you can't get an 11th submission unless you upgrade. The form will automatically disable once it has reached the set amount of Submissions available that are associated with it for your particular Membership Level. The form will also display that you have gone over your limit and need to upgrade etc etc.

    You will then be left with one of two choices -

    1) Wait til the 1st of the Month for your Free Account submissions to reset


    2) You can upgrade and your forms will become active again (see - http://www.jotform.com/pricing/)