Email to text message - the EDIT link will not appear on an iPhone

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    Asked on November 21, 2017 at 12:14 PM

    Hi all,

    I have e-mail alerts that go directly to a phone: ex:

    The issue is that the edit link in the e-mail template works only on the Android platform phones, and does not provide a link on the iPhone devices... 

    Anyone have a solution to allow the edit link to show on an iPhone?


  • Profile Image
    Answered on November 21, 2017 at 01:46 PM

    Unfortunately, the screenshot you're trying to provide did not reach the Support Forum. Please follow this guide on how to post a screenshot here in the Support Forum:

    I cloned your form to test it further and I can see the Edit Submission link using iPhone 6s plus. Here's a screenshot:


    May I know what iPhone model are you using?

    I also cleared your form cache on our server, please try it again and see if the works.

    We'll wait for your reply. Thank you.