Email to text message - the EDIT link will not appear on an iPhone

  • Profile Image
    Tiedeprop
    Asked on November 21, 2017 at 12:14 PM

    Hi all,

    I have e-mail alerts that go directly to a phone: ex: 555123456@vtext.com

    The issue is that the edit link in the e-mail template works only on the Android platform phones, and does not provide a link on the iPhone devices... 

    Anyone have a solution to allow the edit link to show on an iPhone?

    Thanks

  • Profile Image
    John_Benson
    Answered on November 21, 2017 at 01:46 PM

    Unfortunately, the screenshot you're trying to provide did not reach the Support Forum. Please follow this guide on how to post a screenshot here in the Support Forum:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I cloned your form to test it further and I can see the Edit Submission link using iPhone 6s plus. Here's a screenshot:

    151128976453s.png

    May I know what iPhone model are you using?

    I also cleared your form cache on our server, please try it again and see if the works.

    We'll wait for your reply. Thank you.