Please wait error when submitting a form

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    Asked on November 21, 2017 at 02:43 PM


    The form I created was working and then my customers started getting the "Please wait" error when trying to submit a form.  I received 67 submissions before it stopped working.  The form name is: Anti-Harassment Training-Shift 1.  Can you please reset this form for me.  

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    Answered on November 21, 2017 at 04:18 PM

    Yes I could reproduce the problem. 

    First I cloned your form and it worked for me:

    1511298754Microsoft Edge 21_11_2017 20_5

    Then I tried your form:

    1511298821Microsoft Edge 21_11_2017 21_1

    I don't know why its not working. So I have escalated this issue to Level 2 support. They will investigate and post a response on this thread.

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    Answered on November 22, 2017 at 12:53 AM

    We are sorry for this inconvenience. 

    However, your question was duplicated and tickets were opened for both of them. Please note that we allow our users to open one single thread per question in order to assist you properly. So, I had to cancel this ticket.

    Please follow the thread here below to check the ticket status:

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    Answered on November 22, 2017 at 08:03 AM

    Hello Rose,

    I created two different tickets because I was having the same problem on 2 different forms.  I hope the problems on both forms will be fixed.

    Sincerely, Stew

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    Answered on November 23, 2017 at 01:42 AM

    We are sorry for this.

    I updated the opened ticket with the both form details. Once the problem is fixed, you will be notified via that thread. Please kindly follow up there for the further information.

    If you need any other assistance by our side, please feel free to contact us.