Form not showing up in Chrome or Safari

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    tps01930
    Asked on November 21, 2017 at 03:45 PM

    I can't figure out why this form is not showing up - in Chrome or Safari.


    Works in Firefox.


    http://turningpointsystems.com/contact-it/


    Another JotForm works on this page: http://turningpointsystems.com/contact-ems/





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    jonathan
    Answered on November 21, 2017 at 05:27 PM

    Please try first re-embedding your form on the website using instead its Iframe publish code.

    User guide: How to embed using the form Iframe code

    From what I have checked so far, the issue could be due to script conflict between your form's and those on the website because you were using the JS script embed code of the form.

    1511303238zzz 2017-11-22 06.24.44.png


    Using the iframe publish code should prevent the script conflict.

    Let us know if this still did not fix the issue.


  • Profile Image
    tps01930
    Answered on November 21, 2017 at 05:57 PM

    Thanks for your follow-up.

     

    Then why is the JotForm working on this page?

     

    http://turningpointsystems.com/contact-ems/

     

    p.s. Your CAPTCHA is not working right either. It took me 20 tries to verify. Fix that too.

     

     

    Plan B would be to go to the iFrame option. But again, I'm not using it on the other page with a form - and JF is working fine there.



  • Profile Image
    Jan
    Answered on November 21, 2017 at 08:35 PM

    I was able to replicate the issue you are referring to. The embedded form is showing in Mozilla Firefox but not in Google Chrome.

    Just like what my colleague Jonathan said, it is possible that there are script conflicts between the form and the webpage. If you want, you can try embedding the non-working form to the webpage where the other form is working.

    We normally suggest using iFrame for these kinds of situations to prevent script conflicts. Please try that and let us know if the issue persists.

    Thank you for your understanding.