What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problemas

    Asked by charpembalagens on September 15, 2012 at 08:30 PM

    Olá! 

    O problema ainda persiste, restaurei o formulário da lixeira e instalei código IFRAME no site, mas qdo alguém tenta enviar alguma mensagem lá no WEBMAIL que é onde eu acesso os emais do site não aparece a mensagem, somente aparece no site de vocês aki no JOTFORM.

    Espero a solução ainda. Obrigado e aguardo retorno... 

    Page URL:
    http://www.charpembalagens.com.br/contato.html

  • Profile Image
    JotForm Support

    Answered by liyam on September 15, 2012 at 09:33 PM

    Hello charpembalagens.  I checked the logs and it seems that your email service provider for charpembalagens.com.br keeps on blocking the emails coming from us.

    Alternative solution:  Can you try changing your notification's sender address to "Email".  Then contact your email service provider to have these IPs whitelisted

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    After doing these, please let us know so we can test.

    Thanks.