What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by charpembalagens on September 15, 2012 at 08:30 PM


    O problema ainda persiste, restaurei o formulário da lixeira e instalei código IFRAME no site, mas qdo alguém tenta enviar alguma mensagem lá no WEBMAIL que é onde eu acesso os emais do site não aparece a mensagem, somente aparece no site de vocês aki no JOTFORM.

    Espero a solução ainda. Obrigado e aguardo retorno... 

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    JotForm Support

    Answered by liyam on September 15, 2012 at 09:33 PM

    Hello charpembalagens.  I checked the logs and it seems that your email service provider for charpembalagens.com.br keeps on blocking the emails coming from us.

    Alternative solution:  Can you try changing your notification's sender address to "Email".  Then contact your email service provider to have these IPs whitelisted

    After doing these, please let us know so we can test.