When opening the forms, I got a blank screen.

  • erikdh01
    Asked on November 22, 2017 at 3:31 AM

    Hello,

    I have this morning a problem to open a forms for change. I get a blanc screen. Can you help.

    Greetings

    Erik den Hartog

    Page URL: https://eu.jotform.com/build/73251521749356
  • Chriistian Jotform Support
    Replied on November 22, 2017 at 4:06 AM

    Sorry for the inconvenience.

    Since your location is in Europe, could you please try enabling the Store my data only in Europe to see if this helps? To enable this in your account, go to MyAccount > Data. On Europe Datacenter, check the Store my data only in Europe option.

    15113413012017 11 22 1700 Screenshot 10

    You can also check this guide for more info: https://www.jotform.com/eu-safe-forms/

    If the issue still persists, please let us know.

  • erikdh01
    Replied on November 22, 2017 at 9:43 AM
    The issue still persists.
    Greeting
    Erik den Hartog
    ----Origineel Bericht----
    Van : noreply@jotform.com
    Datum : 22/11/2017 10:06
    Aan : harto132@planet.nl
    ...
  • Chriistian Jotform Support
    Replied on November 22, 2017 at 11:05 AM

    Looks like the form you are referring to is deleted.

    15113666442017 11 23 0002 Screenshot 10

    Are you referring to a different form?

  • erikdh01
    Replied on November 23, 2017 at 2:43 AM
    Problem is solved. Form was blocked because internet explorer browser.
    Thanks.
    Greetings
    Erik den Hartog
    ----Origineel Bericht----
    Van : noreply@jotform.com
    Datum : 22/11/2017 17:05
    Aan : harto132@planet.nl
    ...
  • Chriistian Jotform Support
    Replied on November 23, 2017 at 3:02 AM

    Thank you for letting us know that the problem is solved. We recommend users to use either Chrome or Firefox browsers when opening the forms in the Form Builder.

    However, if you encounter issues again when opening forms, please do get back to us.