Why can't I edit my forms and it is displaying white screen?

  • jerseywater
    Asked on November 22, 2017 at 4:01 AM

    Hi,

    I'm trying to edit and the screen is just white! is there a problem?

  • Kiran Support Team Lead
    Replied on November 22, 2017 at 5:30 AM

    We are sorry for the inconvenience this may have caused. I have checked your JotForm and see they are displaying normally in the build mode. As far I am aware, there are no similar reports has been received. I have also cleared the form caches of your account.

    Please check once again and let us know if you need any further assistance. We will be happy to assist.  

  • jerseywater
    Replied on November 22, 2017 at 7:43 AM
    Hi,
    So its possibly our system? Any ideas of what it could be?
    I can access My forms and open the forms but when I go to edit I just get a white screen?????
    Thanks
    ...
  • aubreybourke
    Replied on November 22, 2017 at 10:07 AM

    1. Can you supply a screenshot of this please?

    How to Post Screenshots to Our Support Forum   


    2. It could be a browser issue. So please try another web browser and get back to us.

  • jerseywater
    Replied on November 22, 2017 at 10:43 AM
    [cid:image001.jpg@01D363A3.CF3655A0]
    ...
  • jerseywater
    Replied on November 22, 2017 at 10:43 AM
    Hi,
    Changed to Chrome and everything works.
    Thanks
    ...