What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Possible to send form even when paypal payment not completed?

    Asked by Vladimir on September 16, 2012 at 11:26 AM

    Hello, we have a form with multiple questions that leads people to paypal upon submission.

    Is it possible to have the email notificiation of the form even if paypal payment is not completed?

    Thank you very much.

    Page URL:
    http://form.jotform.us/form/22226046030135

  • Profile Image
    JotForm Support

    Answered by jonathan on September 16, 2012 at 12:56 PM

    Sorry no,the incomplete or abandoned paypal transaction that goes to the 'incomplete payment' submissions does not send notifications. You will have to manually checked on the form's submissions.

    There is also already a ticket provided to our develpment team about this feature.

    They will update this post when progress/completion feature is available.

    Please inform us if you need further assistance.

    Thanks.