- melissa2caAsked on November 22, 2017 at 12:35 PM
My account says it's suspended and I was just charged. Please help me.
- JotForm SupportdavidAnswered on November 22, 2017 at 01:03 PM
We do not allow for the collection of usernames and/or passwords through forms. Your "Website Client Worksheet" form requests both usernames and passwords.
If you would like, we can remove the offending fields from the form and activate your account.
- pkclassicAnswered on November 22, 2017 at 01:43 PMYes please do, thank you.
Freelance Website and Graphic Designer
Eye on You Designs website
(605) 310-7563 call / text
- JotForm SupportdavidAnswered on November 22, 2017 at 01:48 PM
I deleted the fields and activated your account. Your forms should be usable once again.
If any of your other forms request any type of log in or banking information, I would recommend removing those fields to prevent any further issues.