Account Suspended

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    melissa2ca 
    Asked on November 22, 2017 at 12:35 PM

    My account says it's suspended and I was just charged. Please help me.

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    david
    Answered on November 22, 2017 at 01:03 PM

    We do not allow for the collection of usernames and/or passwords through forms.  Your "Website Client Worksheet" form requests both usernames and passwords.

    https://www.jotform.com/help/8-Terms-of-Use

    If you would like, we can remove the offending fields from the form and activate your account.

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    pkclassic
    Answered on November 22, 2017 at 01:43 PM
    Yes please do, thank you.
    *Melissa Chinn*
    Freelance Website and Graphic Designer
    Eye on You Designs website
    (605) 310-7563 call / text
    info@eyeonyoudesigns.com
    ...
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    david
    Answered on November 22, 2017 at 01:48 PM

    I deleted the fields and activated your account.  Your forms should be usable once again. 

    If any of your other forms request any type of log in or banking information, I would recommend removing those fields to prevent any further issues.