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handym7777Asked on November 22, 2017 at 4:32 PM
Hi
I have used Jotform several times before. I set up a form and when I submit none of the data is being submitted. My payments are going through when I test it but it says zero submissions and I see no data from my test answers. Am I missing something? I have turned on email notifications as well but nothing is showing. Thanks.
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Welvin Support Team LeadReplied on November 22, 2017 at 5:59 PM
You have three (3) incomplete payments on the submissions page. I think that was your tests.
https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
As stated in the guide, a submission will be recorded as incomplete where there's no payment is made.
Here's a complete guide for the incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.