Last part of the form sometimes not shown

  • Profile Image
    eshof
    Asked on November 22, 2017 at 06:08 PM

     Hi!

    First of all thanks for offering this quality product called JotForm!

    Unforunately, since an unknown period of time users are experiencing a problem:

    In some cases (about 1 on 5 users) are unable to scroll through the form untill the end.

    Link: https://eshofnorg.nl/reserveren

    The black jotform footer is overlapping the form and users can't finish filling in the form.
    See the attached screenshots, i hope there is a solution available but couldn't find one yet.

    Looking forward to your reply.

    Annemarie1511392103Image-1.jpg

  • Profile Image
    Jan
    Answered on November 22, 2017 at 08:46 PM

    I checked your webpage on my phone and I was able to replicate the issue. It seems that the form is embedded via iFrame but the script element is not included.

    Please try to re-embed the form using the iFrame method including the script element below it. Here's a guide: Getting-the-Form-iFrame-Code.

    151140104911-23-xxlyo.png

    If the issue is still the same, please try to insert the Mobile Responsive widget to your form. Here's a guide on How-to-Add-a-Widget-to-Your-Form.

    Let us know if the issue persists so that we can further assist you. Thank you.

  • Profile Image
    eshof
    Answered on November 23, 2017 at 07:56 AM

    Hi Jan,

    Thank you very much. I re-embedded the iframe script and as it seems the problem is solved!

    Have a nice day.