- eshofAsked on November 22, 2017 at 06:08 PM
First of all thanks for offering this quality product called JotForm!
Unforunately, since an unknown period of time users are experiencing a problem:
In some cases (about 1 on 5 users) are unable to scroll through the form untill the end.
The black jotform footer is overlapping the form and users can't finish filling in the form.
See the attached screenshots, i hope there is a solution available but couldn't find one yet.
Looking forward to your reply.
- JotForm SupportJanAnswered on November 22, 2017 at 08:46 PM
I checked your webpage on my phone and I was able to replicate the issue. It seems that the form is embedded via iFrame but the script element is not included.
Please try to re-embed the form using the iFrame method including the script element below it. Here's a guide: Getting-the-Form-iFrame-Code.
Let us know if the issue persists so that we can further assist you. Thank you.
- eshofAnswered on November 23, 2017 at 07:56 AM
Thank you very much. I re-embedded the iframe script and as it seems the problem is solved!
Have a nice day.