New Form Layout: Smooth Signature broken on mobile

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    naturesyncro
    Asked on November 22, 2017 at 10:19 PM

    Hi, just noticed that when using the form on mobile, the smooth signature widget does not appear to allow for signing.

    Please check if it is actually broken? I've tried with two different phones and showing the same result.

  • Profile Image
    BJoanna
    Answered on November 23, 2017 at 01:56 AM

    Is this the form you are working on http://www.jotform.me/form/72850909865470?

    I tested your form on Samsung Galaxy and I was able to replicate the issue you reported. Only Signature text is shown. 

    1511420026signature.JPG

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now you can try with some other signature widget:

    https://widgets.jotform.com/search/signature 

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    Rose
    Answered on November 23, 2017 at 03:16 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. There is no issue on my end as far as I checked. Could you please also check on your side and do let us know if you still have problems.

    Thank you in advance for your understanding.