The data is missing from the Google Spreadsheets integration

  • Profile Image
    Kadofoto
    Asked on November 23, 2017 at 10:18 AM

    Hello,

    I renewed my form, but now the data is missing from the Google Spreadsheets integration. I've had this before after form-renewals.

    Could you please forward the data again please? Last time this was effective.

    The form is:

    http://form.jotformeu.com/form/32985246556365

    Thanks!

    Kind regards,

    Patrick


  • Profile Image
    BJoanna
    Answered on November 23, 2017 at 10:27 AM

    I have manually push data to a spreadsheet of the form you provided. Please check of all data is shown inside of your spreadsheet. 

    If some data is still missing, I would suggest you to re-integrate your form with the Google Spreadsheet. Remove the current integration and integrate the form again with the Google Spreadsheet. 

    How to Integrate Form with Google Spreadsheet

  • Profile Image
    Kadofoto
    Answered on November 23, 2017 at 11:17 AM

    Hello,

    I removed and re-integrated into Google Spreadsheet, but the data is still partially missing. It shows just the submission date.

    Could you push the data again please?

    Thanks!

    1511453775data missing.jpg
  • Profile Image
    BJoanna
    Answered on November 23, 2017 at 11:43 AM

    I cloned your form and I integrated my form with the Google Spreadsheet but I am not able to replicate mentioned issue. All submitted data is shown inside of the Spreadsheet. 

    1511454674spreadsheet jotform.JPG

    Is data missing for all of your submission? I see that you have a lot of submissions and I am not sure if that is causing the issue. 

    I also saw that you reported the similar issue regarding your other form on this thread https://www.jotform.com/answers/1082361. I also assume that you cannot share this spreadsheet with us also, due to privacy reasons. Is that correct? 

    I pushed again the missing submissions. Please check again if the submissions are now shown. If they are not try to re-integrate the form again and if the data is still not shown let us know and we will report this issue to our developers. 

    You can also clone your form and integrate your cloned form with the Google Spreadsheet to see if the instigation will work.