Unread count count not going to zero unless done manually.

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    AgilityAssoc.Canada
    Asked on November 23, 2017 at 11:55 AM

    FYI

    On my forms page you have counters that show the unread number of submissions, 98% of the time if I go into the inbox and view them it will zero out. But occasionally it will not, example, AAC Course Approvers, 52745887899988. To day it indicated 2 unread,, so after viewing the first one in the inbox it dropped to 1, so I went through every submission, 220, and it would not zero out. As I said this happens on occasion and I just use More/ All are read. To day I thought I would show you.

    I mean this is real small stuff, but who reports more small stuff then I, and I have another after this one.

    Just thought you might like to know.

    regards, Robert

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    BJoanna
    Answered on November 23, 2017 at 12:19 PM

    This can happen when the submission counter is not correct. I checked the submissions of the form you provided and the count is correct (220 submissions). The admin tool to recalculate the submissions that I used fixed the issue you reported. You from is no longer showing 1 unread submissions. 

    1511457183submission.JPG

    If you have the same issue with some other form, please provide us an ID of that form. 

    Feel free to contact us if you have any other questions or issues.