JotForm branding: Branding is not removed from custom URLs after upgrading

  • Ershad
    Asked on November 23, 2017 at 3:02 PM

    Hi, I have upgraded to the bronze subscription to remove the branding. However it's still on my form even after I've unchecked the " Show "Powered by JotForm" on my forms". It's still there. Any recommendations?

    Page URL: https://form.jotform.com/Ershad1/membership-agreement
  • Nik_C
    Replied on November 23, 2017 at 3:37 PM

    I checked your forms and noticed that it works with direct link: http://www.jotform.ca/form/72866320036252 but not with your custom link: https://form.jotform.com/Ershad1/membership-agreement 

    So I will forward this issue to our backend team for additional checks.

    Please use the direct link for the time being, until the issue with custom one is fixed.

    Thank you for your understanding.


  • Rose
    Replied on November 24, 2017 at 12:14 AM

    We are sorry for this inconvenience.

    The problem seems to be fixed on your form with custom URL: https://form.jotform.com/Ershad1/membership-agreement

    1511500375demo Screenshot 10

    If you encounter the same problem on any of your forms, we strongly suggest you to first enable JotForm branding option and then uncheck again. This fixes the problem on most cases. 

    Thank you for your cooperation and understanding.