Incorrect Form Count

  • ChartallBusinessCollege
    Asked on November 24, 2017 at 3:55 AM

    Hi there, 

    My form count is at 45 but when i count all my forms i only get to about 24. 


    Where can i find these other forms so that i can disable them?

  • Ashwin JotForm Support
    Replied on November 24, 2017 at 4:47 AM

    I am not sure if I have understood your question correctly. Do you mean to say that you only see 24 forms in your account?

    I did check your account and found that you have several forms in your account. Please click on "My Forms" and you should be able to see all your forms. Please check the screenshot below:

    1511516767myForms Screenshot 10


    I would suggest you to please check your account again and get back to us if you have any trouble.

  • ChartallBusinessCollege
    Replied on November 28, 2017 at 2:27 AM

    I only have about 24 forms active and it says i have 44 active. 

  • Chriistian Jotform Support
    Replied on November 28, 2017 at 6:18 AM

    Are you referring to the Form Count you see on your account?

    15118673982017 11 28 1903 Screenshot 10

    JotForm has recently implemented the Form Limit on our plans. A free user can create up to 5 forms while Bronze Plan users can create up to 25 forms. This was recently implemented.

    15118673712017 11 28 1907 Screenshot 21


    The form count refers to the number of forms you have created on your account. Currently, as per checking your account's My Forms page, you have more than 24 forms in your account. 

    15118677432017 11 28 1913 Screenshot 32

    Please note all forms created are included on the form count, not just the forms that have a submission or you usually use.