Incorrect Form Count

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    ChartallBusinessCollege
    Asked on November 24, 2017 at 03:55 AM

    Hi there, 

    My form count is at 45 but when i count all my forms i only get to about 24. 


    Where can i find these other forms so that i can disable them?

  • Profile Image
    ashwin_d
    Answered on November 24, 2017 at 04:47 AM

    I am not sure if I have understood your question correctly. Do you mean to say that you only see 24 forms in your account?

    I did check your account and found that you have several forms in your account. Please click on "My Forms" and you should be able to see all your forms. Please check the screenshot below:

    1511516767myForms.gif


    I would suggest you to please check your account again and get back to us if you have any trouble.

  • Profile Image
    ChartallBusinessCollege
    Answered on November 28, 2017 at 02:27 AM

    I only have about 24 forms active and it says i have 44 active. 

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    Chriistian
    Answered on November 28, 2017 at 06:18 AM

    Are you referring to the Form Count you see on your account?

    15118673982017-11-28_1903.png

    JotForm has recently implemented the Form Limit on our plans. A free user can create up to 5 forms while Bronze Plan users can create up to 25 forms. This was recently implemented.

    15118673712017-11-28_1907.png


    The form count refers to the number of forms you have created on your account. Currently, as per checking your account's My Forms page, you have more than 24 forms in your account. 

    15118677432017-11-28_1913.png

    Please note all forms created are included on the form count, not just the forms that have a submission or you usually use.