Autoresponder email: Recipient field is missing

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    patioabierto
    Asked on November 24, 2017 at 03:58 AM

    Hi, I have the same problem.

    1511509816Captura de pantalla 2017-11-24

    I select the email field, I save it and when I refresh the browser, that poster appears.I do not know what to do. Please I need help.

    My form is https://form.jotformz.com/72280703441651

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    Chriistian
    Answered on November 24, 2017 at 04:08 AM

    I checked the Autoresponder Email on your form (http://www.jotformz.com/form/72280703441651) and there's still no recipient email that was selected.

    15115142602017-11-24_1703.png


    If you already selected the field, save it but then missing field still appears, please try to re-log into your account and also clearing your form's cache to see if this works. Here the guide on How to Clear Your Form Cache. You can also try clearing your browser's cache.

    If the issue still persists, please let us know.

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    patioabierto
    Answered on November 24, 2017 at 09:36 AM

    Hi! Thanks for your answer. I tryed cleaning cache but the trouble persist. What i can do?

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    BJoanna
    Answered on November 24, 2017 at 11:21 AM

    I inspected your form and it seems that you were able to resolve your issue with the Autoresponder email. 


    1511539885recipient.JPG

    Please note that an email field has to be set as the Recipient Email inside of the Autoresponder email. I noticed that your form has 2 email fields and that you have only 1 Autoresponder email set inside of the form. The Autoresponder email will be sent only to the email address that is entered inside of the first email filed that is located in the section '2. DATOS DE PADRES O TUTORES' of your form. If you also want to send an Autoresponder email to the email address that is entered inside of the email field that is located in the section '2.1 DATOS DE PADRES O TUTORES' you should create one more Autoresponder email and set second email field as the Recipient email. 

    More about email Notification and Autoresponder Email settings, you can find inside of this guide:

    Explanation of Email Notification and Autoresponder Settings

    Feel free to contact us if you have any other questions or issues.