Migration Black Friday: Why is the rate still the same?

  • Profile Image
    VitorBuenoo
    Asked on November 24, 2017 at 07:27 AM
    I made the migration on Black Friday and the value continued the same, solve the problem urgently !!
  • Profile Image
    Kevin_G
    Answered on November 24, 2017 at 09:59 AM

    I can see you have upgraded to the next plan, but you selected the monthly option, please note that the Black Friday sale applies to yearly and bi-yearly subscriptions only. 

    If you have any questions, please let us know. 

  • Profile Image
    VitorBuenoo
    Answered on November 24, 2017 at 10:15 AM
    This was not informed, please return to my previous plan without costs.

    If you are offering a discount you must be informed when it is not applied

  • Profile Image
    Kevin_G
    Answered on November 24, 2017 at 11:29 AM

    Apologies for any confusion this may have generated. 

    The terms are displayed on our pricing page: 

    *Billed annually*

    15115408031.png

    15115408292.png

    Now, as per your request I have downgraded you back to the previous plan, you were not charged for this and the details can be checked on the billing page of your account: https://www.jotform.com/help/329-How-to-Check-Invoices 

    Thanks.