- VitorBuenooAsked on November 24, 2017 at 07:27 AMI made the migration on Black Friday and the value continued the same, solve the problem urgently !!
- JotForm SupportKevin_GAnswered on November 24, 2017 at 09:59 AM
I can see you have upgraded to the next plan, but you selected the monthly option, please note that the Black Friday sale applies to yearly and bi-yearly subscriptions only.
If you have any questions, please let us know.
- VitorBuenooAnswered on November 24, 2017 at 10:15 AMThis was not informed, please return to my previous plan without costs.
If you are offering a discount you must be informed when it is not applied
- JotForm SupportKevin_GAnswered on November 24, 2017 at 11:29 AM
Apologies for any confusion this may have generated.
The terms are displayed on our pricing page:
Now, as per your request I have downgraded you back to the previous plan, you were not charged for this and the details can be checked on the billing page of your account: https://www.jotform.com/help/329-How-to-Check-Invoices