- SitefestivalAsked on November 24, 2017 at 07:56 AM
We have just tried out our form and when it got to the payment bit paypal didnt give us the option to put in our credit card details you had to sign up for an account. This form will be filled out by 100 people and not everyone will have a paypal account.
Also when I went back from paypal all my info on the form disappeared whoch was very annoying.
Can you help?
- JotForm SupportBDAVIDAnswered on November 24, 2017 at 10:18 AM
That is something that needs to be setup in your PayPal account, probably your credit card is not linked to it, that might be the reason why your users are not getting the option to pay via credit card: https://help.shopify.com/manual/payments/paypal/let-customers-pay-without-account
Please contact your PayPal support if you need further help on setting this feature up.
Open a new thread if you have another question, we will be glad to assist you.