Upgrade Limits Question

  • Profile Image
    cfertl
    Asked on November 24, 2017 at 09:59 AM

    If I upgrade during Black Friday, how do the limits for the different subscription levels work? Are these monthly limits on submissions and payments, or term limits (like the 1 year I meed to purchase), or cumulative limits over my use of the system?

  • Profile Image
    Jan
    Answered on November 24, 2017 at 11:40 AM

    The submissions, payments, and form views are monthly limits. It resets every first day of the month. If you have 1,000 submissions for the month of November, it will go back to 0 on December 1, 2017.

    The storage space, number of forms and sub-users are not monthly. You need to delete them in order to add a new one. For example, you have 25 forms, you cannot create another one unless you delete or archive 1 form.

    For more information about the usage, please check this guide: Understanding-Your-Account-Usage-and-Limits.

    Hope that helps. If you have any questions, let us know.