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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    edit link not working

    Asked by Cityplex on September 17, 2012 at 11:00 AM

    in the last week or so, not all the form links seem to work. The "m" is missing on the jotform.com part of the link.  example:

    http://submit.jotform.co/form.php?formID=10025947332&sid=213699002632172970&mode=edit

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    Answered by pinoytech on September 17, 2012 at 11:09 AM

    Hi there,

    I have check your account and I found out that you are using our domain jotform.com. In order to fixed the issue of your edit link, instead of using jotform.co change it jotform.com

    From: http://submit.jotform.co/form.php?formID=10025947332&sid=213699002632172970&mode=edit

    To: http://submit.jotform.com/form.php?formID=10025947332&sid=213699002632172970&mode=edit

    Hope this help and if you need further assistance, feel free to contact us at anytime.

    Thank you!

  • Profile Image

    Answered by Cityplex on September 17, 2012 at 11:09 AM
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    Answered by Cityplex on September 17, 2012 at 11:18 AM

    What?? We need to change something on our end or you already did it? I don’t understand.


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    Answered by pinoytech on September 17, 2012 at 12:08 PM

    Hi,

    Apologize for the inconvenience that may have caused. I already submitted a ticket to our development team regarding on this issue via this thread: http://www.jotform.com/answers/130693-Edit-Links-have-co-domain-instead-of-com?entrymessage=10732640770

    We ask your patience while our development team fixing the said issue.

    Thank you!

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    Answered by Cityplex on September 20, 2012 at 11:12 AM
    Can I get an update as to the fix?

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    JotForm Support

    Answered by NeilVicente on September 20, 2012 at 11:27 AM

    @Cityplex

    Problem has been fixed. Kindly check on your end to see if the edit links work.

    Let us know if you have other issues. Thank you!

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    Answered by Cityplex on September 20, 2012 at 12:20 PM

    The form I got at 10:54 am still has the problem.

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    JotForm Support

    Answered by NeilVicente on September 20, 2012 at 12:27 PM

    The edit link you have provided in your original post seems to work now: http://submit.jotform.co/form.php?formID=10025947332&sid=213699002632172970&mode=edit

    The domain is still submit.jotform.co, but that's beside the point as what matters is it is working as intended.

    As for the form you received at 10:54am, can I please have its edit link for further investigation?

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    Answered by Cityplex on September 20, 2012 at 01:20 PM
    Sorry I didn’t try it. It does work. Thanks

    http://submit.jotform.co/form.php?formID=10025947332 &sid=213965812651503715&mode=edit