How can I get my old database that I lost ?

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    Asked on November 26, 2017 at 02:18 PM

    I was not receiving the address data from the forms (Im still not getting all the information that is giveng by the custumers ) so I tried to replace the gaps on the form, after doing that I lost all the previous data of these especific ones.

    How can I get these lost information/data back, it is very important for me to have it back.

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    Answered on November 26, 2017 at 03:54 PM

    Please note that this is not safe to remove any fields from the active forms since their associated data is being removed too.

    What you can try is restoring the form to some old version (where the fields are not removed) through revision history:

    How to View Form Revision History

    This should restore the data for restored fields.

    If you are not getting some data by email, reset the email notification by re-adding it:

    Delete current email notification

    Add a new email notification

    Let us know if you need any further assistance.