Can't download file attachments

  • Profile Image
    CRCforms
    Asked on November 27, 2017 at 05:41 AM

    One of the account users can't seem to download file attachments. Is this something to do with encryption?


  • Profile Image
    John_Benson
    Answered on November 27, 2017 at 10:10 AM

    Please make sure the Privacy settings "Require to Log-in to view uploaded files" is disabled or please make sure the user is logged in to JotForm when opening the uploaded files.

    If the issue still persists, please contact us again so we can investigate it further. Thank you.

  • Profile Image
    CRCforms
    Answered on November 27, 2017 at 11:29 AM

    No Luck, I'm afraid. I've even cleared the cache.

  • Profile Image
    liyam
    Answered on November 27, 2017 at 12:07 PM

    Hello,

    If you have deleted your submissions, unfortunately, this will delete the files as well in the system. Have you tried downloading the files first before deleting your submissions?

    Thanks.