Subtotal not updating on pre-populated form via url

  • TantrumTheatre
    Asked on November 27, 2017 at 6:41 AM

    Hi - hope someone can help - I have form which is being pre-populated via url link.

    The product is correctly selected by the link but does not update the unit price or subtotal until I manually untick/tick the product box.

    (NOTE - you have to tick the 'accept conditions' before the payment section shows)

    If I don't click anything in the payment section and just submit, then the data is updated correctly before it hits PayPal. But the customer never sees the true total

    Is there anyway to force this update before submitting so the customer can see the updated price?

  • aubreybourke
    Replied on November 27, 2017 at 10:42 AM

    You need to disable the hide condition for your payment integration:

    1511796817Microsoft Edge 27 11 2017 15 2 Screenshot 10

    Then the customer will be able to see the correct price. I have created a clone with the condition disabled:

    https://form.jotform.com/73304097386966?WorkshopChoice[special_1009][item_1]=Yr7-9&workshopsession=Yr7-9

  • TantrumTheatre
    Replied on November 29, 2017 at 6:20 AM

    Awesome work - thank you