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WendyVisaAsked on November 27, 2017 at 8:44 AM
I am using Zoho integration.
Zoho CRM has default fields for "Other address".
I have implemented "other address in Jotform but when I go to integrate, its not showing for Zoho. I have attached a screenshot.
Please advise
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aubreybourkeReplied on November 27, 2017 at 11:12 AM
I see on your form you have the "other address" field. But your ZoHo account is missing an address field to map to. You need to create a custom field:
https://www.zoho.eu/crm/help/customization/custom-fields.html
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WendyVisaReplied on November 27, 2017 at 11:28 AM
It has "others" set up fields already set up in zoho. That's why I am coming to you. Its actually already there. Its not custom. Its part of the Zoho Contact area
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aubreybourkeReplied on November 27, 2017 at 11:43 AM
It could be that you are trying to assign an address field type to a field on ZoHo that is not compatible. I checked ZoHo's custom fields and they don't seem to have an address field.
You say they have "other" fields available. Are any of them of address type?
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aubreybourkeReplied on November 27, 2017 at 11:52 AM
I see they have a standard "other address" field:
I will do a test and get back to you
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aubreybourkeReplied on November 27, 2017 at 12:06 PM
There must be a reason why the other address field in ZoHo is not showing. Your JotForm settings seem to be correct.
So may I suggest you contact ZoHo support: