Zoho integration not complete

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    WendyVisa
    Asked on November 27, 2017 at 08:44 AM

    I am using Zoho integration.

    Zoho CRM has default fields for "Other address".

    I have implemented "other address in Jotform but when I go to integrate, its not showing for Zoho. I have attached a screenshot.

    Please advise

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    aubreybourke
    Answered on November 27, 2017 at 11:12 AM

    I see on your form you have the "other address" field. But your ZoHo account is missing an address field to map to. You need to create a custom field:

    https://www.zoho.eu/crm/help/customization/custom-fields.html

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    WendyVisa
    Answered on November 27, 2017 at 11:28 AM

     

    It has "others" set up fields already set up in zoho. That's why I am coming to you. Its actually already there. Its not custom. Its part of the Zoho Contact area

     

    1511800174Screen Shot 2017-11-27 at 11.2

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    aubreybourke
    Answered on November 27, 2017 at 11:43 AM

    It could be that you are trying to assign an address field type to a field on ZoHo that is not compatible. I checked ZoHo's custom fields and they don't seem to have an address field. 

    1511800419Microsoft Edge 27_11_2017 16_3

    You say they have "other" fields available. Are any of them of address type?



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    aubreybourke
    Answered on November 27, 2017 at 11:52 AM

    I see they have a standard "other address" field:

    1511801217Microsoft Edge 27_11_2017 16_4

    I will do a test and get back to you

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    aubreybourke
    Answered on November 27, 2017 at 12:06 PM

    There must be a reason why the other address field in ZoHo is not showing. Your JotForm settings seem to be correct.

    So may I suggest you contact ZoHo support:

    https://help.zoho.com/portal/newticket