What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Billing Info Change

    Asked by wilsantiago on September 17, 2012 at 02:16 PM

    How can I change billing info....your tutorial is outdated.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 17, 2012 at 03:31 PM

    @wilsantigo, 

    Hello.  I have checked your account and it appears that you're using our new payment gateway service called FastSpring.

    You will need to find the latest email that you have received from FastSpring (Your last paid subscription).  There is a link in the mail which allows you o update your payment information.

    Please let us know if you have further questions.

    Thanks.

  • Profile Image

    Answered by wilsantiago on September 17, 2012 at 03:39 PM
    Thank you I was able to resolve the issue.
    Wil Santiago, MCITP
    Network Administrator