Uploaded File not found

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    cwong5
    Asked on November 27, 2017 at 10:17 AM

    File not found on a submission entry

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    John_Benson
    Answered on November 27, 2017 at 11:48 AM

    Please make sure the Privacy settings "Require to Log-in to view uploaded files" is disabled or please make sure the user is logged in to JotForm when opening the uploaded files.

    If the issue still persists, please contact us again so we can investigate it further. Thank you.

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    cwong5
    Answered on November 27, 2017 at 12:08 PM

    I am logged in.

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    aubreybourke
    Answered on November 27, 2017 at 12:41 PM

    I see your in your user profile settings that "log in to view uploaded files" is unchecked.

    1511804141Microsoft Edge 27_11_2017 17_3

    However, when I tried to check your form (https://form.jotform.com/41865376114255) I saw it is missing all of its submission data. To resolve this problem you need to go here:

    https://support.jotform.com/myaccount/data

    And uncheck the "Store my data only in Europe (Germany)" option:

    1511804343Microsoft Edge 27_11_2017 17_3