login suspended due to collecting banking information

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    mamascoldbrew 
    Asked on November 27, 2017 at 11:09 AM

    Hello! 


    I'm trying to login, have reset my password, and my account still says it is Suspended.  Can you please tell me how to fix this? 


    Also, we are at our max for submissions.  Can you tell me how to delete submissions from ONE form (not all of them), please? 


    Thanks! 




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    david
    Answered on November 27, 2017 at 11:48 AM

    We do not allow for the collection of banking details through forms. 

    https://www.jotform.com/help/8-Terms-of-Use

    Your "New Employee Info" form requests such details.

    If you would like, we can remove the offending fields and activate your account.


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    Jennifer 
    Answered on December 01, 2017 at 09:28 PM

    Hello, 


    That is fine.  It's surprising it has taken that long to be suspended since the form has been active for over a year but that is fine.  


    Please let me know what I need to do to get our account back in order. 


    Thanks. 


  • Profile Image
    ashwin_d
    Answered on December 02, 2017 at 06:00 AM

    I have deleted the suspected form fields from your form and activated your account. Do try to sign in to your JotForm account and get back to us if you have any trouble. 

    Kindly refrain from creating form with email/password, login/password, credit card or bank account details.