I received an email stating that I used up all the forms and need to upgrade

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    LIGRecap
    Asked on November 27, 2017 at 12:33 PM

    Good afternoon,

     

    I received an email stating that I used up all the forms and need to upgrade. It also disabled my account. The company I work for controls my individual account has many forms available. That being said, I should be able to create more. Please let me know why this is happening.

     

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    John_Benson
    Answered on November 27, 2017 at 01:25 PM

    Hi Melanie,

    I checked your account and I can see that you have reached the Upload Space Limit of 100 MB for the free account.

    You need to delete the submissions with attachment files to clear your Upload Space or you can upgrade your account to increase the Upload Space Limit. 

    ***Alert: Deleted submissions are not recoverable. 

    To delete the submissions with attachment file, please follow this guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    To upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    I hope this information helps. If you have questions, feel free to contact us again.

    Thank you.


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    LIGRecap
    Answered on November 27, 2017 at 04:21 PM

    My account is under my company's account - which should have more space. Please fix this.

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    jonathan
    Answered on November 27, 2017 at 06:49 PM

    Hi,

    I think there is a confusion here -- sorry for that.  The account/username LIGRecap  is currently on the FREE plan. As my colleague mentioned it already was on Overlimit Status due to exceeded limits the free account can use.

    But I think you were referring to another account/username  summagency which is the paid account. I reviewed that username and I see it is Active and in good standing as of this time.

    I hope this clarifies the matter. Let us know if you need further assistance.