What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do we have several people not getting submissions?

    Asked by infinet on September 17, 2012 at 03:28 PM

    Could you check your bounce list for harrisquality.com; outdoorrec.net and bond-labs.com and if they are on there, remove them? We are having some trouble with form submissions going through to the appropriate people.

    B. Ard 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 17, 2012 at 06:46 PM


    I have checked the bounce list against the forms that you have mentioned and did not find their e-mail address there.  

    Note.  Whenever you send a test e-mail (from the wizard) it is directed to the e-mail of the account holder not the address defined on the notification.


    Please let us know if you need further assistance!