Please cancel my subscription

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    formninja 
    Asked on November 27, 2017 at 02:02 PM
    Cancel Subscription

    Error canceling your subscription.
    Please get in contact with our support team. Sorry for the inconvenience.

  • Profile Image
    aubreybourke
    Answered on November 27, 2017 at 02:58 PM

    You can downgrade your account manually. 

    How to Downgrade Subscription Back to Free Account

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    formninja
    Answered on November 27, 2017 at 06:47 PM

    Hi,


    Yes I tried that.  Got the error message shown in post above.


    It asks me to contact support. Can you cancel my subscription please.


    Cheers

  • Profile Image
    liyam
    Answered on November 27, 2017 at 11:45 PM

    I see that you are paying your subscription with us via Paypal. In order to successfully cancel your subscription, you will need to do the following steps:

    1. Login to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button and that is it.

    You can also visit ​this page​ for more detailed information on how to cancel a Paypal subscription: https://www.paypal.com/selfhelp/article/FAQ2058

    Feel free to let us know if you have additional questions.