Form was completed but email was not received to us in any of our emails

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    Asked on November 27, 2017 at 10:51 PM

    Our form was completed by a new staff member however we have not received any of the emails to the email addresses.

    We received all the other ones, but this most current one has failed to be received.

    Is there any email outage that has occurred

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    Answered on November 28, 2017 at 08:09 AM

    As I checked your form notification recipient email, there are two recipient emails as seen below:

    1511874089Screen Shot 2017-11-28 at 4.01

    I checked both email address and they were not on the bounce list. You can also check to see if your recipient emails are on the bounce list or not by following instructions on this user guide:

    How to Remove Your Email Address from Bounce List

    After that, I checked your email history and I could not fınd any emails sent or failed. Because, if the notification emails were failed, we could see them in our logs but I could not. So, is there any change that you set up your notıfıcatıons recently?

    On the other hand, I sent a test submissions to your form. Notification and autoresponder emails were sent successfully according to our records as you can see here:

    1511874535Screen Shot 2017-11-28 at 3.57

    Here is another user guide which shows you how to check your email history:

    How to View All Your Form Mail History

    If you need any further questions, please feel free to contact us.

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    Answered on November 28, 2017 at 09:08 PM

    I received your test one, but not the one that the other person did.  Thank you for your help. I worked how to forward it the right department email address from our Account.