Total number of forms used incorrect. Receiving the "Form over quota" error when we still have many forms left in our quota

  • Profile Image
    ChartallBusinessCollege
    Asked on November 28, 2017 at 02:15 AM

    Hi there,


    Total number of forms used incorrect. I could 20 something and you have it marked as 40 something. 

    We are also receiving the "Form over quota" error when we still have many forms left in our quota. 


    Please fix.

  • Profile Image
    Nik_C
    Answered on November 28, 2017 at 05:43 AM

    I'm not sure if we are looking at the same account, but there are clearly more than 20 forms that are active:

    1511865610screencast.gif

    Like my colleague indicated in your other thread: https://www.jotform.com/answers/1306076

    Also, I checked the webpage you provided but there isn't any error:

    1511865687Screen Shot 2017-11-28 at 11.4

    And your account is under limits except for the number of forms allowed:

    1511865804Screen Shot 2017-11-28 at 11.4

    Let us know if you have any further questions.

    Thank you!