Total number of forms used incorrect. Receiving the "Form over quota" error when we still have many forms left in our quota

  • ChartallBusinessCollege
    Asked on November 28, 2017 at 2:15 AM

    Hi there,


    Total number of forms used incorrect. I could 20 something and you have it marked as 40 something. 

    We are also receiving the "Form over quota" error when we still have many forms left in our quota. 


    Please fix.

    Jotform Thread 1308605 Screenshot
  • Nik_C
    Replied on November 28, 2017 at 5:43 AM

    I'm not sure if we are looking at the same account, but there are clearly more than 20 forms that are active:

    1511865610screencast Screenshot 10

    Like my colleague indicated in your other thread: https://www.jotform.com/answers/1306076

    Also, I checked the webpage you provided but there isn't any error:

    1511865687Screen Shot 2017 11 28 at 11 Screenshot 21

    And your account is under limits except for the number of forms allowed:

    1511865804Screen Shot 2017 11 28 at 11 Screenshot 32

    Let us know if you have any further questions.

    Thank you!