Why can't I get the amount from the form?

  • Profile Image
    sophrokhepri
    Asked on November 28, 2017 at 05:03 AM

    Hello from France.

    No way to fill automatically the amount of stripe payment as it used to work in the past?

    What did I missed

    Thank you


  • Profile Image
    Sabbir
    Answered on November 28, 2017 at 05:18 AM

    Can you please check the condition that you have made for the payment?

    It seems there is a missing field in the condition assignment.

    Please check and let us know if this problem still exists.

  • Profile Image
    sophrokhepri
    Answered on November 28, 2017 at 07:19 AM

    strange things on cond assignement

    I cloned my form to a test one

    here it is : https://form.jotform.com/sophrokhepri/test-bon-cadeau-sophrokhepri

    I have a simple fill condition

    here it is

    1511871461Capture.JPG

    and "montant is not well updated, try it

    P.S. I suppressed the payment stripe to first test this

    please help (urgent)


  • Profile Image
    sophrokhepri
    Answered on November 28, 2017 at 08:05 AM

    on this form:

    https://eu.jotform.com/build/60093155987969

    i suppressed all conditional conditions 

    ang "get paiement from does'nt wok on stripe payment box?

    I try restarting my form from scratch to see

    any idear?

  • Profile Image
    sophrokhepri
    Answered on November 28, 2017 at 08:14 AM

    https://eu.jotform.com/build/73313503733954

    even from scratch it doesn't work??

    with just a number called amount

    and the strip payement module

    no vay to have "get price from" working

  • Profile Image
    sophrokhepri
    Answered on November 28, 2017 at 08:56 AM

    any news, I'm stucked in the mud (;-)


  • Profile Image
    david
    Answered on November 28, 2017 at 11:17 AM

    The payment field cannot be conditionally updated.  If you want to pass a calculation value to your payment field, here is how to do so:

    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    Use a calculation field to get the total to be passed to the payment field:

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

  • Profile Image
    sophrokhepri
    Answered on November 28, 2017 at 11:59 AM

    ok but regarding this,

    what is your answer? no calc very simple form

    https://eu.jotform.com/build/73313503733954

    even from scratch it doesn't work??

    with just a number called amount

    and the strip payement module

    no vay to have "get price from" working


  • Profile Image
    david
    Answered on November 28, 2017 at 12:45 PM

    The "Get Price From" feature only works with a calculation field.  Add a calculation field to the form, add up your two fields, then pass that total to the payment field:

    1511891027Capture.PNG

    You can hide the calculation field if you don't want it to be shown in the form.

  • Profile Image
    sophrokhepri
    Answered on November 29, 2017 at 02:06 AM

    why isn't it written somewhere easy to find for users?

    please update devlopment team

    It would save me a lot of time...

    Thanks

    Philippe

  • Profile Image
    Kiran
    Answered on November 29, 2017 at 03:34 AM

    I understand. We are sorry for the trouble caused. The custom/user-defined payments can be read only from the calculation field as mentioned in the guide How-to-Pass-a-Calculation-to-a-Payment-Field and no text fields can be used to send the amount to the payment field. We'll check our documentation and update if there are necessary changes to be done.

    Thanks!