Payment Limit with Free Account - On my live form!

  • bluemountainwildlife
    Asked on November 28, 2017 at 12:30 PM

    Hi,

    I am using a form today for #GivingTuesday (I work for a non-profit). I just got an email saying my payment limit has been reached and that my forms will be disabled on Wednesday at noon. I tested it, and it seems like payments can still come through. Will I stop receiving donations NOW, or Wednesday at noon?

    Thanks so much - it's critical that I am able to get donations for my non-profit! I didn't see anything about a payment limit when I signed up for the free trial, so I am a bit frustrated that we may not get our donations on this big day of giving.

    Page URL: http://www.bluemountainwildlife.org/adopt-a-bird.html
  • Richie JotForm Support
    Replied on November 28, 2017 at 1:24 PM

    Hi,

    Sorry for the inconvenience,as I have checked your account it has reached its limit of payments for FREE USERS/Starter which is 1 payment for each account, to be able to receive payments further please upgrade your plan. For Bronze 10 payments,Silver 100 payments and Gold unlimited.

    Payment Limit with Free Account On my live form! Image 1 Screenshot 30


    Also, being a "nonprofit" you are entitled of  the nonprofit pricing which is 50% off any paid plan. You can check the link here : https://www.jotform.com/nonprofit/pricing/

    Payment Limit with Free Account On my live form! Image 2 Screenshot 41

    I hope this  information helps you.

    Best Regards.