GDPR Questions

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    Asked on November 28, 2017 at 01:52 PM

    Hi, When a form is submitted it is emailed to us but it remains on JotForm too. Is there any way I can specify how long the submission is kept for on Jotform before being removed?

    I am just concerned that with GDPR we need to justify the data we collect and how long we keep it for, ideally I would like submission data to wipe itself out after 1 month.


  • Profile Image
    Answered on November 28, 2017 at 03:50 PM

    It is not possible to specify how long the submission is kept for on Jotform. The data will be stored on our servers until you delete them. Inside of this guide you can find how to delete form submission data: 

    How to Delete Form Submission Data

    We also have an Auto Delete Submissions App - 

    However, this app is deleting the form submissions as soon as they are received.

    We are not yet GDPR compliant. GDPR will be implemented in May 2018 and hopefully by then we will be GDPR compliant. 

  • Profile Image
    Answered on April 13, 2018 at 04:44 AM

    Great news! JotForm is GDPR compliant now. You can find more details here:

    Also, we offer data processing addendums (DPAs) for our customers that operate in the EU. If you would like to sign a DPA, Feel free to send your request:

  • Profile Image
    Answered on April 19, 2018 at 11:47 AM

    I would like to inform you that we changed the DPA ( Data Processing Addendum) link. The new link is