- jayasreeshahAsked on November 28, 2017 at 02:23 PM
Submissions from the following form occasionally stop coming in.
I go into the back end, take out the email recipient address and then enter it again and it fixes the problem. This happens every couple of months. Can an individual at Jotform please look into this issue and let us know how to avoid the problem in the future?
Thanks in advance.
- JotForm SupportaubreybourkeAnswered on November 28, 2017 at 04:12 PM
1. I checked the system and found that
3. Furthermore, as you would like to prevent this from happening again you can consider either whitelisting JotForm's IP addresses, or using a custom SMTP server setup.