Public submittals are not going through

Hello - I am receiving reports that our form is not working. I embedded wordpress.com code into a 'page' text only tab it seems that the 'submit' button stays stuck in 'please wait' mode. what are we doing wrong because it seems straight forward process?

Please try re-embedding your form using the iFrame Method. Here's a guide that you can follow: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

Let us know how it goes. Thank you.