It is hard to select checkbox and form is not calculating the value

  • jabedoya60
    Asked on November 28, 2017 at 8:25 PM

    Hi guys, we have a very serious problem with some of our forms, they are not adding items correctly and the check boxes are hard to select, this is an embarrassment to our school, can you please check the form and let us know what is wrong so this will never happen again? Thank you.

  • Ashwin JotForm Support
    Replied on November 29, 2017 at 2:23 AM

    I'm sorry for the trouble caused to you. 

    I did test your form and I am unable to replicate the issue you are having. When I selected checkbox, the "Total" amount was calculated correctly. I did have some issue in selecting the checkbox but I injected the following custom css code in form and that seems to have fixed this issue:

    .form-checkbox {

        margin-top: 0px !important;

    }

    I was able to select the checkboxes of form and the "Total" amount is calculated correctly. Please check the screenshot below:

    1511940154checkbox Screenshot 10


    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

  • jabedoya60
    Replied on December 1, 2017 at 3:46 PM

    Hi, the issue still in place, the form is adding incorrectly, all the calculations are wrong, can you see the submissions> If yes, take a look at this form's submissions, for example look at the submission from a parent called "Olga Denisko" you will see that she chose 2 classes and added the classes incorrectly, again this is an embarrassment for our school, please help us with this issue as soon as possible, thank you. 

  • jonathan
    Replied on December 1, 2017 at 6:23 PM

    I found the cause of wrong calculation. The Checkbox for Piano was added 2x in the Calculation.

    1512170588zzz 2017 12 02 07 Screenshot 10


    Please check and correct as needed. I believe that should fix the issue.

    Let us know if still not resolve.

  • jabedoya60
    Replied on December 1, 2017 at 6:46 PM

    Well i tried to fix it, I could not delete the second Piano, when I did it deleted the whole thing, I tried to place all the fields as best I could, now it does not even add, the total field is empty, now everything is worst and the parents are using this form now. please can you just fix it for us?? This is an emergency please!

  • Marvih
    Replied on December 2, 2017 at 12:57 AM

    Upon checking your form I see some problems.

    First in the "Total" Form calculation field the dollar sign is in Number type. That will cause your calculation to be invalid.

    It is hard to select checkbox and form is not calculating the value Image 10

    I have now change it to "String" by clicking it.

    It is hard to select checkbox and form is not calculating the value Image 21

    I also checked the Multiple choice properties which has the price of the items. And all the Calculation Values are empty.

    It is hard to select checkbox and form is not calculating the value Image 32

    I have added the same numbers in the "Calculation Values" of each item's price.

    It is hard to select checkbox and form is not calculating the value Image 43

    Please check it now and see if there are still error or some miscalculations.

  • jabedoya60
    Replied on December 7, 2017 at 10:28 AM

    Hi thank you for the help, we still have a problem,

    when we get the email responses we do not see the Total of the items selected, I don't understand why.
  • Jan
    Replied on December 7, 2017 at 12:10 PM

    I created a separate thread for your email issue since the calculation problem is already resolved. Please wait for my reply to this thread: https://www.jotform.com/answers/1317182.

    Thank you.