What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account still disabled?

    Asked by gharrer on September 18, 2012 at 02:19 AM

    You informed me last week that a server error lead to a miscount concerning my submissions. I am still asked to upgrade and my account is still disabled because of that miscount. What can I contribute? When will it be reactivated?




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    JotForm Support

    Answered by idarktech on September 18, 2012 at 03:24 AM


    Sorry about that. It should be fine by now.

    Apologies for any inconveniences caused.

    Thank you.

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    Answered by gharrer on September 18, 2012 at 06:41 AM

    Hi Idarktech,

    just checked, everything seems fine now!

    please inform me in case I caused the issue by doing something inappropriate.

    If I don't hear from you I assume it was just an error.


    have a nice day