What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notification

    Asked by cathalfarrell on September 18, 2012 at 02:19 AM

    Hi Support Team,


    I have a form that once completed should send two email notifications.

    1. To me, with all the forms details

    2. To the user with confirmation that email has been recieved.


    I am getting the email with the completed form details but the user is not getting the confirmation email.


    Please help,


    Page URL:

  • Profile Image

    Answered by AtacanC on September 18, 2012 at 03:32 AM

    Cathal, we apologize for any inconvenience this may have caused you. I've just cloned your form and made a test submission and i was able to receive an autorespond / confirmation email. It might be possible that your clients receive the confirmation email as spam. So it might be in the spam / junk folder.

  • Profile Image

    Answered by cathalfarrell on September 18, 2012 at 04:38 AM

    Hi Atacan,

    I tested the form with a different email address of my own perviously and I did not get a response but have tested again now and everything seems to be working perfectly.

    Thank you for your quick response and help.

    Best wishes


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    JotForm Support

    Answered by idarktech on September 18, 2012 at 05:31 AM

    Glad to hear it's working now. Feel free to let us know if you have any other questions or concerns. Cheers!