Not receiving email notification

  • Profile Image
    cathalfarrell
    Asked on September 18, 2012 at 02:19 AM

    Hi Support Team,

     

    I have a form that once completed should send two email notifications.

    1. To me, with all the forms details

    2. To the user with confirmation that email has been recieved.

     

    I am getting the email with the completed form details but the user is not getting the confirmation email.

     

    Please help,

    Cathal

  • Profile Image
    AtacanC
    Answered on September 18, 2012 at 03:32 AM

    Cathal, we apologize for any inconvenience this may have caused you. I've just cloned your form and made a test submission and i was able to receive an autorespond / confirmation email. It might be possible that your clients receive the confirmation email as spam. So it might be in the spam / junk folder.

  • Profile Image
    cathalfarrell
    Answered on September 18, 2012 at 04:38 AM

    Hi Atacan,

    I tested the form with a different email address of my own perviously and I did not get a response but have tested again now and everything seems to be working perfectly.

    Thank you for your quick response and help.

    Best wishes

    Cathal

  • Profile Image
    idarktech
    Answered on September 18, 2012 at 05:31 AM

    Glad to hear it's working now. Feel free to let us know if you have any other questions or concerns. Cheers!